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How to Get Help & Support with LunarCube

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Hey there, chances are you're here from our subdomain support.lunarcube.net

LunarCube is dedicated to the playerbase and providing the best possible support for all. See our FAQ below to see if any of these apply to you too!

These articles are related to the One Life - Popular SMP Modpack

Step one is to ensure you're using a valid launcher.
We do not offer support to clients using "free"/illegitimate launchers.

We also do not provide support for the Twitch/CurseForge based clients anymore either.

Step two is to either email us, or shoot us a message over Discord.

Email: [email protected]
Discord: https://discord.com/invite/32h5tSE

There are several reasons why this would occur. The primary one we get is regarding PTR/Decocraft.

These mods are intensive on memory and will not run on 32-bit versions of Java, or on clients with >2 GB of memory.
Should you experience this issue, it is highly suggested to either email us, or send us a message via Discord.
We can offer support for most common problems immediately!

Email: [email protected]
Discord: https://discord.com/invite/32h5tSE

This error occurs when you're using a outdated version of the One Life client, commonly the Twitch version of One Life.

If you are using Technic, you can simply restart the launcher in its entirety to receive this update.

If you are using Twitch, you will have to download the Technic Launcher. (This is due to licensing problems with MoCreatures)
https://www.technicpack.net/download

For more information and help:
Email: [email protected]
Discord: https://discord.com/invite/32h5tSE

The message should be pretty self-explanatory. You're using a modified version of the One Life Modpack.

Please re-install the Modpack through the Technic Launcher to fix this issue.
If this problem continues to occur, please get in touch with us.

Email: [email protected]
Discord: https://discord.com/invite/32h5tSE

You're using a modified version of the One Life Modpack.

Please re-install the Modpack through the Technic Launcher to fix this issue.
If this problem continues to occur, please get in touch with us.

Email: [email protected]
Discord: https://discord.com/invite/32h5tSE

These articles are related to punishments on LunarCube

Chances are, you've violated our rules and have been caught doing so.
If you feel we've made a mistake, feel free to appeal using the link below.
Click here to Appeal on our Forums

These articles are related to our store(s)

Firstly, welcome to LunarCube, we're glad to have you!
Should you have any pre-purchase questions, you can email us below.
[email protected]

We're sorry you don't feel satisfied with the product.
Please send an email to the address below with your:
- Minecraft Username
- Discord Name + Tag (If applicable)
- Transaction ID
- Product you purchased
- Why you don't feel satisfied with the product.

[email protected]
 
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